Terms & Conditions

These Terms & Conditions govern your use of unibridgeeurope.com and the services of UniBridgeEurope, including our paid packages. By creating an account or using the site you agree to them. The sections on packages, payment, the admission guarantee, withdrawal and refunds apply when you book a package.

Who we are

UniBridgeEurope is the trading name of …, sole trader, …, Germany.

E-mail: [email protected] · Phone and WhatsApp: +49 160 98465118

The service

UniBridgeEurope is a private education consultancy that helps students apply to universities in Europe and prepare their study-visa file. We are not a government body, embassy or university and cannot guarantee a visa, as visa decisions rest solely with the competent authorities.

Creating an account, our guides and tools, and first advice on WhatsApp are free. You pay only if you book one of our packages.

Accounts

You must provide accurate information and keep your login credentials secure. You are responsible for activity under your account. You may sign in with an e-mail and password, with Google or with Facebook.

Acceptable use

You agree to use the service lawfully and not to misuse, disrupt or attempt to gain unauthorised access to it or to other users’ data.

Content you provide

You keep ownership of the documents and information you upload, and you confirm you are entitled to share them. You grant us permission to process them only to provide the service you requested.

Our packages

We offer four packages: Starter Call (€99), Application Pack (€699), Complete Pack (€1,999) and VIP All-Inclusive (€4,999). Each one includes everything in the smaller ones. What a package contains is described on our Services & prices page and on the booking page; the description shown when you book is part of your contract.

The Starter Call is one 60-minute call by WhatsApp or video, a written summary and follow-up questions on WhatsApp for 30 days after the call. The Application Pack covers applications to up to five universities for the same intake. In the Complete Pack and VIP All-Inclusive we keep applying until you are admitted, as described under "Admission guarantee", and prepare your visa file for the university that admitted you.

You book a package for yourself, as a private person. We do not offer packages for applications to universities in the United Kingdom: there our service is free for you, because the universities pay us.

What the prices do not include

Our prices pay for our own work. Costs charged by others are not included, and you pay them yourself: university application and enrolment fees, tuition and semester fees, language tests, certified copies and translations, visa fees, the blocked account or other proof of funds and its fees, health insurance, flights, rent and deposits, and travel to the embassy.

Where we arrange such a purchase for you, as in VIP All-Inclusive (flight, student room, bank account, insurance), we tell you the price before anything is booked, and you pay it yourself or reimburse us.

Booking and contract

You book on our booking page while signed in to your account: you choose the package and, where offered, whether to pay in full or in instalments, accept these terms, and continue to the secure payment page of our payment provider Stripe. Your contract is concluded when you complete the order there with the payment button. If you choose bank transfer, we start once your transfer has arrived.

Your advisor may also send you a personal payment link on WhatsApp. It works the same way, but only for the account it was made for and until the date it shows.

We confirm every booking by e-mail, and your invoices are in your dashboard. We keep a record of the version of these terms you accepted; the current version is always on this page.

Prices and payment

All prices are in euros and are final prices. If VAT applies, it is included and shown on your invoice. Amounts shown in another currency are for orientation only: you pay in euros, and your bank may charge its own exchange rate and fees.

Payments are processed by Stripe. You can pay by card, Apple Pay, Google Pay, SEPA Direct Debit or bank transfer; we never see your card details.

Upgrades: you can move to a bigger package at any time. Everything you paid for your earlier packages, minus any refunds, is credited towards the new price. While an instalment plan is running, an upgrade is arranged with your advisor.

Discounts: if a friend invited you through our referral programme, €50 is taken off your first package from the Application Pack upwards. A personal offer from your advisor may carry its own discount, which replaces the referral discount. The booking page shows every credit and discount before you pay.

Paying in instalments

The Application Pack, the Complete Pack and VIP All-Inclusive can also be paid in three monthly instalments if the amount due is at least €300. The first instalment is charged when you book, the second and third one and two months later, automatically, to the payment method you used. Each instalment is the total divided by three and rounded up to the whole euro, so the three instalments can add up to €2 more than paying in full; the booking page shows the exact amounts before you pay.

You can change your card and see your invoices at any time in your dashboard. If an instalment cannot be collected, we tell you by e-mail and Stripe tries again over about two weeks. If it still fails, the instalment plan ends: the unpaid amount remains due, and we may pause work not yet done until it is paid.

Your part

We can only do our work with your help. You give us true and complete information and genuine documents, send what we ask for by the dates we agree, attend the calls, tests and interviews booked for you, and tell us promptly about anything that changes. Deadlines missed because of delays on your side are not our responsibility.

If you give us false or forged documents, we may end the contract with immediate effect (see "Ending a package and refunds").

Admission guarantee (Complete Pack and VIP All-Inclusive)

If no university admits you within 12 months of your kick-off call, we refund everything you paid us for your packages, including the amounts credited from smaller packages. If you have not had your kick-off call within 30 days of booking, the 12 months start on the 30th day after booking.

An admission is a letter or offer of admission from a state-recognised university or university of applied sciences on the shortlist we agree with you, for a degree programme or a preparatory course that leads to one (such as a foundation year or a Studienkolleg). A conditional offer counts if the remaining conditions are yours to meet, for example handing in your final certificate. Once you have an admission, the guarantee is fulfilled, even if you decide not to take it up.

The guarantee applies if you meet the entry requirements we confirm with you at the kick-off call (for example your school results and language level), apply to the universities on the agreed shortlist, do your part as described under "Your part", and have paid every instalment that has fallen due. We only put a university on the shortlist if we consider your admission there realistic.

The guarantee covers admission, not the visa: only the embassy decides on a visa. Costs you paid to others are not refunded. To claim the refund, write to us within three months after the 12 months have ended; we pay it within 14 days, to the payment method you used.

Right of withdrawal

If you book as a consumer, you have the following right of withdrawal.

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us (UniBridgeEurope, …, …, Germany, phone +49 160 98465118, e-mail [email protected]) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an e-mail). You may use the model withdrawal form below, but it is not obligatory. You can also use the “Withdraw from contract” function in your account (account menu → “My account” → “Withdraw from contract”); we will confirm receipt by e-mail without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

Your right of withdrawal ends early once we have provided the service in full, if you asked us on the booking page to start before the end of the withdrawal period and confirmed that you know you lose your right of withdrawal at that point.

Model withdrawal form

(If you want to withdraw from the contract, please fill in this form and send it back to us.)

To: UniBridgeEurope, …, …, Germany, e-mail [email protected]

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service (*):

Ordered on (*) / received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.

Ending a package and refunds

After the withdrawal period you can still end your package at any time by writing to us. We then keep the part of the price that matches the services we have provided up to that point, for example a Starter Call that has taken place or applications already submitted, and refund the rest.

We may end a package for good cause, in particular if you give us false or forged documents, treat our team abusively, or leave an amount unpaid after your instalment plan has ended. You then pay for the services provided up to that point, and we refund anything you paid beyond that.

Refunds go back to the payment method you used, normally within 14 days.

Liability

We prepare applications and visa files with care, but universities, embassies and authorities make their own decisions. Apart from the admission guarantee, we do not promise an admission, a visa, a scholarship or any other outcome. Our guides, UniFinder data and cost figures are general information collected with care from public sources; rules and fees change, so check the official source before you rely on them.

We are liable without limitation for intent and gross negligence, for injury to life, body or health, and wherever the law does not allow a limitation. For slight negligence we are liable only if we breach an obligation that is essential to the contract and that you may rely on, and then only for the damage that is typical and foreseeable for this kind of contract.

Changes

We may update these terms. A new version applies to the use of the site from the day we publish it. For a package you have already booked, the version you accepted when booking continues to apply.

Law and disputes

German law applies. If you are a consumer, you keep the protection of the mandatory consumer law of the country where you live.

We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board.

Language

The contract language is English. We publish these terms in several languages for your convenience; if the versions differ, the English version applies.

Contact

Questions about these terms? Write to [email protected].